Tuesday, October 8, 2013

SharePoint 2013: Event ID 6398, An update conflict has occured, and you must re-try this action

You see the following error in the Application Log:




Problem:  The Configuration Cache needs to be rebuilt
  • Stop the SharePoint Timer Service
  • Browse to C:\ProgramData\Microsoft\SharePoint\Config\<GUID>
    •  'ProgramData' is a hidden folder
    • Where <GUID> is the folder ID with the most recent timestamp that also contains .xml files and the cache.ini file.
  •  Make a copy/backup of the cache.ini file
  • Delete all of the .xml files in the <GUID> folder
  • Edit the cache.ini file, replacing the existing number with 1
  • Save the cache.ini file
  • Start the SharePoint Timer Service
  • Verify that new .xml files are created in the <GUID> folder.
NOTE:  You may have to restart IIS and the User Profile Synchronization Service after performing this procedure.

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